: 01494 785574 (UK)

Prophecy Remote Support

Need help with Prophecy?  Let Data Perceptions work through it with you, using our secure and lightweight remote support utility!

The Data Perceptions remote support utility allows us to securely view and remote control your computer for the duration of your support call. After your support call has finished and you have closed the remote support utility it is impossible for Data Perceptions or anyone else to gain access to your computer.

The remote support utility is free to all users of Prophecy and powered by TeamViewer, the premier remote control software company. It is very lightweight, does not "install" any additional software and stops completely once you have closed it. following your support session.

Click the button below to download it:

Click here to download Prophecy Remote Support Utility

Instructions

  1. Download the Remote Support utility by clicking the big blue button above. (We recommend saving it to your Windows desktop to save you having to download it again in the future.) There is no installation and the application leaves nothing behind on your computer once it has finished.
  2. Run the downloaded file, TeamViewerQS-idc6wdxd3q.exe by double-clicking on its icon. You will see the following screen. 
  3. Screenshot of our remote support utility
  4. Call Data Perceptions on +44 (0)1494 785574 to request remote support. When Data Perceptions connects to your computer, the Live Support Utility will ask you whether you wish to grant us access to your computer.
  5. Once you have granted access, the Remote Support Utility will connect to Data Perceptions across the internet and Data Perceptions will be able to view and control your screen.
  6. It is impossible for Data Perceptions to re-access your machine (until you next run the utility) once the session has ended and you have closed the Prophecy Live Support application.

Telephone 01494 785574 (UK) to talk to a Prophecy expert now!

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